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Fix mobile sign-in problems

  Keep in mind - When you're signing in, you don't need to include "@yahoo.com" as part of your Yahoo ID.

Having trouble logging in to your Yahoo account from your mobile device? Here are several things that may be causing the problem.

Password checklist

Check these common password-related scenarios first.

Recent password change

If you've recently changed your password, make sure you update it on your mobile device too.

Automatic capitalization

Make sure your device isn't automatically capitalizing the first letter of your Yahoo ID or password if that's not how it should be entered.

Password has special characters

Some devices have problems entering special characters. Try signing in using a desktop computer, then change your password.

Second sign-in verification

If you're using second sign-in verification, you'll need to use an app password to access Yahoo Mail on your device. Learn about app passwords.

Your device

The problem might be with your device. Here's what you can do on your end to fix it.

Clear your browser's cache and cookies

Check with your phone's support documentation for instructions, then try signing in again.

Reboot your device

  1. Turn your device off.
  2. Once it's powered down, remove and reinsert the battery.
  3. Turn the device on and try signing in again.

Sign-in problems

Can't sign in using a mobile device? Here are a couple scenarios you could encounter.

Getting a "sign in from a desktop" notice?

Go to http://ca.m.yahoo.com/ to sign in on a desktop or laptop. If you're able to sign in there, your password should be okay.

Still need help accessing your account? See our support options for more assistance.

Trouble signing in with an app

See our troubleshooting Android apps and iOS apps help articles for more help with app sign-in problems.

 

Video: Fixing sign-in problems

Click here to go to the video

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