Fix mobile sign-in problems
Keep in mind - When you're signing in, you don't need to include "@yahoo.com" as part of your Yahoo ID.
Having trouble logging in to your Yahoo account from your mobile device? Here are several things that may be causing the problem.
Check these common password-related scenarios first.
If you've recently changed your password, make sure you update it on your mobile device too.
Make sure your device isn't automatically capitalizing the first letter of your Yahoo ID or password if that's not how it should be entered.
Some devices have problems entering special characters. Try signing in using a desktop computer, then change your password.
The problem might be with your device. Here's what you can do on your end to fix it.
Check with your phone's support documentation for instructions, then try signing in again.
- Turn your device off.
- Once it's powered down, remove and reinsert the battery.
- Turn the device on and try signing in again.
Can't sign in using a mobile device? Here are a couple scenarios you could encounter.
Go to http://ca.m.yahoo.com/ to sign in on a desktop or laptop. If you're able to sign in there, your password should be okay.
Still need help accessing your account? See our support options for more assistance.
Video: Fixing sign-in problems
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