Reset connection settings to resolve sign-in issues

This will fix many of the sign-in errors seen with Yahoo Messenger.

Reset the connection settings in Internet Explorer

  1. Hold down the Windows + R key.
    - This opens the "Run" command.
  2. Type in inetcpl.cpl and then click OK.
    - This opens "Internet Properties.”
  3. Select the Connections tab.
  4. Click the LAN settings button.
  5. Take note of all checked settings on the settings page in case you need to restore them later.
  6. Uncheck all of the boxes.
  7. Click OK to save the LAN Settings.
  8. Click OK to save the Internet Properties.

Reset the connection settings in Yahoo Messenger

  1. If you are signed in, click the Messenger menu and select Sign Out.
  2. Click the Messenger menu and select Connection Preferences.
  3. Select the Connect directly to the Internet option.
  4. Click Apply and then OK.

After resetting your connection settings, try to sign in to Yahoo Messenger again.  If you sign in successfully, this indicates an issue with your previous configuration. If you must use an advanced network configuration, reach out to your ISP or network administrator for further assistance.